Terms & Conditions of Coaching Services:

1. Contract Terms

We offer to provide one-to-one telephone, email, chat or in person coaching services (“Coaching Services”) to you on the terms that follow. If you place an order with us for coaching services then, unless we notify you that we do not accept your order, a legally binding contract will be formed between you and Bija Coaching (“we”, “us” or “Bija”). The terms of that contract are as set out here, together with any representation that we have made about the Coaching Services on our website. All other terms and conditions contained in any other document, and all other representations, are excluded unless their inclusion is expressly agreed in writing.

Appointments for each coaching session will be arranged via our online appointment scheduler, email or directly with your coach. 48 hours notice is needed to cancel or rearrange an agreed appointment.

2. Cancellation Right & Money Back Guarantee

If you are dissatisfied in any way with a coaching session that we provide to you, may also cancel your order at any time and receive a full refund for any unused coaching sessions. In order to claim a refund, just send an email asking for it to our accounts team. We will issue the refund within 7 days of your request.

If appointments are routinely missed, we reserve the right to suspend the Coaching Services or terminate the contract between us; as well as charge for appointments missed.

3. Payment

3.1. Your introductory consultation may be provided free of charge. We will charge for additional coaching sessions that you decide to take up. Our charges for the Coaching Services, and our terms of payment, are set out on our website.

3.2 Unless agreed otherwise, all our charges are inclusive of any applicable value added or other tax.

3.3 We reserve the right to suspend the Coaching Services or terminate the contract between us if our charges are overdue for payment by you.

4. Warranty and liability

4.1 We warrant to you that the Coaching Services will be provided with reasonable skill and care by coaches who are professional and experienced.

4.2 Nothing in this Agreement shall be construed as restricting or excluding our liability for death or personal injury resulting from our negligence or for fraud.

4.3 Our liability to you under this Agreement shall not exceed the amount paid by you for the Coaching Services.

5. Confidentiality

We shall keep all information about you in strict confidence and shall not pass your details to any third party.

6. General

6.1 No waiver or any amendment to these terms shall be effective unless in writing and signed by both you and us.

6.2 A person who is not a party to these terms may not enforce any of them under the Contracts (Rights of Third Parties) Act 1999.

6.3 If any dispute arises out of these terms we will both attempt to settle it by mediation

6.4 This Agreement shall be governed by the laws of Utah and we both agree to submit to the exclusive jurisdiction of the Courts.

7. Missed Appointments

7.1 The second appointment missed will be billed at $65.00 per hour in hourly increments. You agree to pay this fee if you have not called or emailed ahead to cancel the appointment.
 

7.2 Our online scheduler will only cancel appointment up to three days prior to appointment. You must call or email after you have passed that time frame to cancel your appointment.

If you have any questions over the terms of this agreement, please contact us